I’ve been critical of American Express Platinum Concierge Service, but last week I had an interaction that was very impressive. A deer ran into our car and broke the mirror. Due to a misunderstanding, the local shop didn’t order the part in time for our trip. I sent the concierge service a map of the route we were going to take, the time we were leaving and asked them to find me any dealer with the part in stock on our route. The concierge came back with a list of dealers with it in stock along with a list of dealers that could get it in two days near our destination. This was a huge time saver for me and very helpful. Do you have any success stories from using the concierge service?
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