Businesses have much to gain by moving to paperless communication with their customers. Just think how much money credit card companies could save if even 5% of their customers switched to paperless communication. The problem is that most companies seem to get the whole idea of "paperless" wrong. Their solution for people who want to be paperless is that they will send you an email notifying you that you have a statement. Then you can log into their website and download the statement as a PDF. This is about equivalent to having a mailman who knocks on your door to tell you there is a letter for you at the post-office. This reflects a type of arrogance (or stupidity) that is typical of … [Read more...] about Paperless Infrastructure