Circles, Amex, Passwords and Public Relations

card-main

I got an interesting call last week. The vice president in charge of public relations from Circles gave me a call. Circles is the company that provides concierge services for American Express. A number of their current and former employees have commented here at Productivity501 and one revealed what Circles considered to be proprietary confidential password from their client, American Express. The VP of PR asked that I remove the password. Me: I vaguely remember a comment that had some type of access code in it, but it just looked like a telephone number. Is that what we are talking about? Circles Public Relations: It has the same number of digits as a telephone number, but it is … [Read more...]

Great Amex Platinum Concierge Service

I've been critical of American Express Platinum Concierge Service, but last week I had an interaction that was very impressive.  A deer ran into our car and broke the mirror.  Due to a misunderstanding, the local shop didn't order the part in time for our trip.  I sent the concierge service a map of the route we were going to take, the time we were leaving and asked them to find me any dealer with the part in stock on our route.  The concierge came back with a list of dealers with it in stock along with a list of dealers that could get it in two days near our destination. This was a huge time saver for me and very helpful.  Do you have any success stories from using the concierge … [Read more...]

Boston Magazine

Productivity501 got a nice little mention on page three of the Boston Magazine on an article about American Express Concierge services. This explains the surge in comments from people doing "damage control". … [Read more...]