I am working with a client that has about 10 employees. They are starting to hit a wall when it comes to productivity. While each of their systems have a bunch of nice features, none of them integrate with each other. As a result, they spend most of their time moving information back and forth. The more their business grows, the slower their back office processes become. Here is an example: when someone buys something from the online store, that information has to be manually entered into the accounting software. The customer information must be manually entered into the customer relationship management system. If a customer gets a refund, the accountant handles the refund, but then … [Read more...] about Integration is More Important than Features