Comments on: What Do You Measure?

By: Andrew

Andrew — Wed, 23 Dec 2009 14:13:11 +0000

On a similar vein categorization can work wonders. When I was trying to dress better i sorted clothes based by 3 grades, and quickly realized how many of my clothes where in the lowest grade or worse, though there didn’t appear anything overly wrong with them. The result was i started buying clothes i would grade A or B, and not buying clothes i liked that i however thought only looked grade C when worn.

Similarly when i was trying to work out where all my money was going, i collected all my receipts over a week and categorized what in essence i was paying for. When i realized all those $3 snacks where adding up to a substantial sum it became so much easier to say no to them.

@Mark- No, but it may induce the farmer to fill the trough higher =p

By: Paul

Paul — Mon, 21 Dec 2009 21:17:57 +0000

As Einstein said (was it Einstein?) the simple act of observation changes the behavior of an object. Research further demonstrates that persons trying to lose weight, who weigh themselves every day, lose more weight on average than those who weigh-in weekly….

By: Mark Shead

Mark Shead — Tue, 21 Aug 2007 15:25:04 +0000

@Mark – The act of weighing a pig doesn’t make it any fatter, but consider two farmers. One weighs his pigs every day and charts how much they have gained. The second farmer, doesn’t weigh his pigs or even look at them to see if they are growing. The first farmer’s pigs are almost certainly going to weigh more over time because the farmer is paying attention to the weigh and this will modify his behavior in how he takes care of the pigs. A better example is if the farmer was weighing himself.

@Mike – I heard about an IT department that was given bonuses based on how many tickets they closed. After awhile they realized that their proactive work habits were preventing tickets from occurring, so they weren’t getting as big of bonuses as they could with more tickets. They finally started unplugging network equipment for a few minutes which would result in a flurry of tickets. They would then plug the equipment back in and close all the tickets. This increased their metrics so they would get more of their potential bonus. What was being measured wasn’t a good indication of how well they were doing their jobs even though at first glance it seemed appropriate. Determining what to measure can be very tricky and is one of the primary skills of a good manager.

By: Mike Berta

Mike Berta — Tue, 21 Aug 2007 14:54:27 +0000

Amen! I’ve been offering this low cost-high impact tool to clients and employers for years. Sadly, they just don’t get it. Adults will do anything for “points”. Tracking weight is an excellent example, give a sticker for every day of a loss and soon the pounds will melt away.

One caveat. In business you need to make sure that you are measuring the right things. If you have sales professionals whose job is to heat up prospects and gain an initial commitment then turn them over to someone else to close the deal, you cannot measure the sales person on closes, it is not their function. Rather, you want to look at pipeline cleanliness, % of leads to close, Length of time from interest to close, etc. It is a more accurate measurement of the person’s effectiveness.

Sage advice in this post, thanks for that!

By: mark

mark — Tue, 21 Aug 2007 11:19:05 +0000

“If they measure the number of defects in cars coming off the manufacturing line, just giving it this attention will help lower the number of defects”

Weighing a pig doesn’t make it any fatter!