
When working with businesses, one problem I see over and over again is people who don't know how to write an efficient email. For example, I was helping a business put processes into place to streamline their help desk. Some of the requests that were coming into the tracking system just boggled my mind. My English 101 classes years ago spent a lot of time explaining that authors need to think about the reader. It doesn't matter what you write--it matters how the reader understands what you write. Unfortunately, people forget this when writing emails. Here are some of the emails I've seen (with names changed to protect the innocent and guilty parties): My computer doesn't … [Read more...]
























