Their default policy seems to be “what can we get away with” instead of “how can we work well with our customers”. And the funny thing is that their sales people come in and talk all nice and sweet about how they want to partner with you. It sounds great until you try to actually use them as a business partner.

I received an supposed ‘survey’ from UPS via email. I am a UPS customer, so I thought it might be legit, particularly since I had recently shipped something with them via one of their UPS Stores.

However, when I went to the accompanying website to fill out the survey, one of the questions asked for my account number.

I thought that was odd at best, phishy at worst – so I called them.

The UPS customer support representative seemed unconcerned. She kept telling me to simply delete the email. I asked if they had a department that dealt with fraud or phishing schemes. She gave me a different number to call.

I called that number, gave them my information, but no one asked me to forward them the questionable email, provide the website address, etc. No one seemed concerned.

I have a tendency to reflect customer service. If a company goes out of their way with good customer service, I’ll bend over backwards to do business with them. But if a company seems unconcerned, apathetic or simply annoyed by my phone call, why should I bother trying to do anything that benefits them? If you don’t care – why should I? Customer service is a two-way street.