http://www.productivity501.com/american-express-concierge-3/519/ Pieces of the productivity puzzle. Fri, 19 Mar 2010 13:42:17 +0000 http://wordpress.org/?v=2.9.2 hourly 1 http://www.productivity501.com/american-express-concierge-3/519/comment-page-1/#comment-24638 Susana Tue, 18 Mar 2008 14:46:21 +0000 http://www.productivity501.com/american-express-concierge-3/519/#comment-24638 Greetings, I stumbled upon your website randomly and just read this article. I used to work for a company that handled American Express Platinum concierge service. We were paid minimally per case file opened and a much larger fee per successful completion. Back in 2002 Amex decided to cut their costs and just double the case file opened fee and not have a case completion fee any more. Because it was profitable for us to get as many cases as possible in the least amount of time as possible the quality of service really went down. The first thing that was cut were long term rentals ( real estate and vehicles ) as it takes a lot of time to set up insurance contracts and what not, we ended up just sending the customers some information. It is sad but American Express was not the only client we had that cut down on the services, most of them did that. Greetings, I stumbled upon your website randomly and just read this article. I used to work for a company that handled American Express Platinum concierge service. We were paid minimally per case file opened and a much larger fee per successful completion. Back in 2002 Amex decided to cut their costs and just double the case file opened fee and not have a case completion fee any more. Because it was profitable for us to get as many cases as possible in the least amount of time as possible the quality of service really went down. The first thing that was cut were long term rentals ( real estate and vehicles ) as it takes a lot of time to set up insurance contracts and what not, we ended up just sending the customers some information.
It is sad but American Express was not the only client we had that cut down on the services, most of them did that.

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